We are hiring!

CUSTOMER SERVICES ADVISOR

About us

James Hare is a well-established (1865), family-run company based in Leeds city centre and is Britain’s leading silk specialist. It is still owned and run by the Hare family, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, James Hare luxurious fabrics are famous worldwide.

As a Customer Services Advisor you will be responsible for delivering excellent customer service to the customer base. You will work with a highly motivated and focused team

The role’s responsibilities are;

• Give excellent customer service in line with expected service levels.
• Processing of daily orders and dealing with customers via telephone and email.
• Controlling input and handling customer queries and complaints, issues and operational irregularities with follow up.
• Communicate with other departments ensuring all issues are dealt with effectively.
• Giving customers information about products and services.
• Give advice to customers on fabrics and offer alternatives if fabrics are unavailable.
• Assist in other departments if required.
• Setting up new customer accounts.

The post holder must:

• Be educated in Math’s and English to GCSE level.
• Be PC literate.
• Possess the ability to work as a team and independently.
• Have good oral and written communication skills, with a good telephone manner.
• Be hard working and diligent.
• Deal with customers calmly and efficiently.
  
  

Benefits

• Holiday allowance of 25 days plus bank holidays (increases in line with service)
• Summer hours offered between 1^st June and 31^st August.
• City centre location within walking distance from shops, cinemas and restaurants.
• Railway station within 5 minutes walking distance.
• Discretionary bonus scheme
• Vibrant working environment
• Complimentary gym passes
• Discount at local coffee shop
• Staff product discount

Job type:

• Full time, permanent.
• Hours: Monday – Friday 9am – 5 pm

Salary

• Up to £24,000 pa

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location:

• Office

Please send you CV to career@james-hare.com

FREELANCE TEXTILE DESIGNERWe are looking for a freelance textile designer to join our growing team at James Hare.You will work in collaboration with the head of design to create exclusive designs that meet the ethos of the brand.

Working with the Design Team, Creative Director, external suppliers, and internal departments to deliver quality fabrics, wallcoverings and trims to be launched into the international market.

Responsibilities:

• Creating original, unique, and exclusive designs for a variety of applications.
• Collaborating with colleagues focusing on colouring and design development.
• Interpreting trends appropriately for the brand. 
• Working proactively with all members of the design, buying and production teams, supporting and developing business relationships to ensure successful results at all levels of the product journey.
• Liaising with suppliers to provide feedback on trials and developments throughout the design and production process.
• Working in collaboration with the Design Team to ensure deadlines are adhered to.
• Proactively researching into design and colour trends.
• Attending trade shows and exhibitions when required.
  
  

Qualifications:

• Have a high achieving degree in Textile Design or equivalent qualification.
• Experience as a Textile Designer in a commercial setting.
• Exceptional drawing and design skills.
• Excellent sense of colour with a good understanding of printing and weaving techniques.
• A strong knowledge and previous experience of CAD.
• Good knowledge of all aspects of the commercial fabric printing and production process including digital, rotary, and flat bed.
• A sound understanding of Intellectual Property Rights and all aspects of copyright related to design.
• Excellent communication skills with the ability to collaborate with all members of the design team and with other relevant departments.
• Be flexible and practical with task management and with the ability to work under pressure and within time scales.

Skills & Experience:

• Be highly creative and innovative.
• Have the desire to succeed with a can-do attitude.
• Be dedicated, passionate and self-motivated.
• Have meticulous attention to detail.
• Have the ability to work under pressure and to deadlines.
• Be able to work using own initiative as well as part of a team.
• Be friendly and collaborative.
• Have 2 or more years' experience.

How to Apply:

If you have a passion for design and possess the skills outlined above, we'd love to hear from you! Please send your resume and a cover letter detailing why you'd be a great fit for this position to careers@james-hare.com.

Freelance Seamstress

James Hare is looking for a skilled and reliable part time seamstress to join our team. This is an exciting opportunity for someone with excellent sewing skills and a keen eye for detail. 

Skills Required:

• High-quality sewing abilities
• Neat and precise workmanship
• Experience with overlocking
  
  

Experience Required:

• Previous experience working for an interiors or fashion making-up company is essential.
  
  

Job Description:

• The role will involve making up items on an as-needed basis, such as cushions, samples, hangers, and showroom lengths
• Flexibility is key as tasks will vary depending on the workload.
  
  

Hours:

• Flexible and varied depending on project demands.
  
  

If you are a talented seamstress looking for flexible freelance work, we’d love to hear from you!

Please send your CV and portfolio to careers@james-hare.com.