Trade customers have quite different questions to personal customers. Please click the most common questions asked by the trade to see the answers. Alternatively, contact James Hare using the button.
How do I set up a trade account?
If you are a member of the interiors or fashion trade, click here to register for a trade account.
How do I apply for credit?
If you would like to have a credit account, you need to fill out a credit application form. You will be checked by a credit rating company which may take up to 2 weeks to complete.
How do I become a recommended stockist?
To become a recommended stockists, please contact our sales department on firstname.lastname@example.org or 00 44 (0) 1132 431204
Can I arrange to view the range before purchasing it?
We have interior agents which cover the UK and Ireland. If you would like to arrange an appointment contact our sales department on email@example.com or 00 44 (0) 1132 431 204. If you are based outside the UK, please contact the distributor or agent in your country which is listed in the stockists section of the website.
What are the minimums?
There is no minimum and all cuts are to the nearest 10 cms.
Are fabrics held in stock?
All fabrics are held in stock however there are occasions when we run out of stock. In this instance we can give you an approximate delivery date.
How quickly are orders despatched?
Orders are usually despatched within 24 working hours of receipt. During busy periods this may extend to 48 hours.
How are orders despatched?
All orders are sent by courier, a signature is required on receipt.
Do you supply returnable samples?
Yes to the interiors trade only.
What is a Special Order?
We recommend that you check stock when ordering a Special Order fabric. Once stock is sold out of these particular fabrics, we shall not automatically replenish stock. We would be delighted to produce it specially for you but there is a minimum order quantity and lead time.
Fabrics are placed on Special Order due to level of sales and investments in newer collections. We offer the Special Order service, to give those customers that can order the minimum order quantity the opportunity to do so. We appreciate that not all customers can accept these minimum order quantities and therefore we always recommend to you similar fabrics which are available from stock with no minimum order quantity.